Shipping Policy

Shipping Information

At Steamclean Auto Detailing, we ship our premium Saltmelt Pro products directly to your door. This Shipping Policy outlines our shipping methods, delivery times, and costs for product orders.

Products We Ship

Shipping Methods and Delivery Times

Domestic Shipping (United States)

We offer the following shipping options for orders within the continental United States:

Local Pickup (St Paul, MN Area)

Customers in the St Paul, Minnesota area can choose FREE local pickup at our location:

Orders are typically ready for pickup within 24 hours. We will notify you via email or phone when your order is ready.

Free Shipping Promotions

• FREE Standard Shipping on orders over $50
• FREE Local Pickup available for all orders
• Special promotions may offer additional free shipping opportunities - check our website for current offers

Order Processing

• Orders are processed Monday through Friday (excluding holidays)
• Orders placed before 2:00 PM CST will be processed the same business day
• Orders placed after 2:00 PM CST or on weekends will be processed the next business day
• You will receive an email confirmation when your order ships, including tracking information

Shipping Addresses

• We ship to all addresses within the continental United States
• P.O. Boxes are accepted for Standard Shipping only
• Please ensure your shipping address is correct - we are not responsible for packages shipped to incorrect addresses provided by the customer
• Address changes must be requested within 2 hours of placing your order

Order Tracking

All shipped orders include tracking information. You will receive:

• Email notification with tracking number when your order ships
• Direct link to track your package with the carrier
• Estimated delivery date based on your chosen shipping method

If you have questions about your shipment, contact us at (651) 508-2109 or [email protected].

Delivery Issues

Lost or Stolen Packages

If your tracking information shows the package was delivered but you did not receive it:

1. Check with neighbors or household members
2. Verify the delivery address on your order confirmation
3. Contact the shipping carrier directly using your tracking number
4. If the package cannot be located, contact us within 7 days and we will file a claim

Damaged Shipments

If your package arrives damaged:

• Take photos of the damaged packaging and product
• Contact us immediately at (651) 508-2109
• Do not discard packaging - we may need it for a carrier claim
• See our Return Policy for information on returning damaged products

Delayed Shipments

While we strive to meet delivery estimates, delays may occasionally occur due to weather, carrier issues, or high volume periods. If your order is delayed beyond the estimated delivery window, please contact us and we will work with the carrier to resolve the issue.

International Shipping

At this time, we only ship within the continental United States. We do not offer international shipping. Please contact us if you are interested in international orders, and we will notify you if this policy changes in the future.

Bulk Orders and Wholesale

For bulk orders or wholesale inquiries, please contact us directly. We offer special pricing and shipping arrangements for large quantity orders and business accounts.

Contact Information

Questions about shipping? We're here to help: